Support Policy Page

PRIMESAPP approach in supporting our customers is through the "Contact Us" function that is available within the on our site. We have implemented response times of 12 hours or less. Our support team's average time to first response time is about one hour.

OUR HOURS OF OPERATION:

• Standard Support Hours:

  • Mon. - Fri. 8am to 5pm ET

  • Anticipated response within 4 hours from time of receipt